A simpler way to manage operational work.
Work items, queues, workflows, and reporting without the complexity of enterprise tools. Built for small and mid-sized teams that need to get work done.
We're inviting a small group of organizations to pilot AMP Ops free for 90 days, with white-glove setup and support. Not ready to commit? Book a free demo instead.
The essentials, without the clutter.
A focused set of tools for managing requests, ownership, workflows, communication, and reporting without turning the platform into another job to manage.
Workflows that fit the work.
Different kinds of work move differently. Give each queue the statuses and steps that match how that work actually gets done.
Built around your process, not the other way around.
Every request gets an owner and a trail
Status changes, time logged, and who touched what, all kept with the work item instead of scattered across inboxes.
- Full activity timeline on every work item
- Time logged against the work it belongs to
- Priority, status, assignee, and queue in one panel
Find what you're looking for, fast
One list across every queue, filterable by status, priority, and team. Agents stop hunting and start closing.
- Filter by status, priority, queue, or agent
- Per-queue work item IDs your team can reference
- Threaded replies kept with the work item, not in email
Answers ready before the question
Resolution time, pickup time, and workload by queue or agent. Filter it, then export it.
- Median resolution and pickup times
- Volume and time logged by queue
- CSV export for whoever needs the raw numbers
Make it yours
AMP Ops is designed to adapt to your organization, with customization at both the workspace and individual level.
- Brand the portal around your organization
- Configure the workspace to fit how your team operates
- Give users flexibility to personalize their own experience
Too much tool, or no tool at all.
Most teams pick between a shared inbox that loses track of everything and an enterprise platform built for a support org ten times their size. Here's where AMP Ops sits.
Launch this week, not next quarter.
Set up
Create your account, then add your organization and your team. Everyone signs in with their own email and password.
Configure
Define your queues, workflows, and ownership. Point your existing support address to AMP Ops so incoming email becomes trackable work.
Launch
Invite your team and go live under your own branding, without a lengthy rollout.
Manage
Track ownership and progress day to day, with built-in reporting to see where work is moving and where it stalls.
Andrew Polcaro, Founder
AMP Advisory & AMP Ops
Built from an operations-first point of view.
AMP Advisory focuses on how organizations actually run. How work enters the business, who owns it, how it moves, where it gets stuck, and what information leaders need to manage it effectively.
AMP Ops was built around those same principles. It gives small and midsize organizations a practical system for structuring operational work without requiring enterprise-scale complexity.
And when software alone is not the answer, AMP can also help improve the processes and management practices around it.
Pilot it with your own workflows.
Run AMP Ops free for 90 days, configured around your team, queues, and workflows, with white-glove setup and support from a kickoff session onward.
Not ready to commit to a pilot? A free demo walks you through it first. Or ask a question.